Catalyst Medical Center is a multi-specialty clinic known for compassionate care provided by experts whose life passion is to help patients lead happier, healthier lives. Catalyst provides many services to our community, including allergy treatment, dermatology, facial plastic surgery, sleep medicine, functional medicine, women’s health, and more. 

We are currently looking for a self-motivated, fast learning, caring and compassionate Patient Service Specialist for our Medical Clinic located in Fargo. A Patient Service Specialist engages with new and existing patients with an outgoing personality. Excellent listening and communication skills, professional demeanor, and a passion for exceptional customer service are just a few of the qualities that would make a successful Patient Service Specialist.

This is a full-time position with hours ranging from 7:30AM-6PM, Monday-Friday.

EDUCATIONAL REQUIREMENTS

• High School Diploma or GED Required.

QUALIFICATIONS AND EXPERIENCE

• Experience in customer service, clinical spa or concierge service required.
• Experience handling a large volume of calls and strong communication skills required.
• Must possess strong computer skills.
• Previous experience in a health care setting preferred.

 POSITION RESPONSIBILITIES INCLUDE: **

• Open and close the clinic according to protocol.
• Register arriving patients in a warm and professional manner.
• Ensure all new patient paperwork is completed accurately, photo ID, insurance, billing and HIPAA information is collected.
• Verify patients’ insurance eligibility.
• Maintain patient records and patient confidentiality, comply with HIPAA and practice compliance guidelines.
• Confidently answer and convert calls into scheduled appointments while providing exceptional customer service to each caller.
• Detailed knowledge of the clinic specialties, products, and current promotions to inform and educate patients.
• An understanding of each provider’s individual skills and abilities to easily make scheduling decisions and recommendations to patients.
• Outbound calls to answer patient inquiries, book appointments and sell services.
• Check out patients working with providers and nurses.
• Mark patients as departed or no-show, follow practice policy if no-show or short notice cancellation.
• Create reports and perform other administrative tasks.
• Tidy waiting rooms and restrooms.
• Attend all regular staff meetings.

YOU MAY BE AN IDEAL CANDIDATE IF YOU ARE:

• Friendly and Respectful: you have a high morale that supports and helps others succeed while projecting a warm and welcoming personality to coworkers and patients.
• Caring: you strive to know our patients by first name with the goal to help them in more ways than just their clinical care.
• Dependable: you work to provide daily reliable support to your teammates.
• Flexible: willing to be of assistance to others, and comfortable working outside of your regular tasks and duties to meet the team and patient needs.
• Career-minded: you want to positively contribute to your career path and grow both professionally and personally.

POSITION BENEFITS:

• Competitive wage dependent upon experience
• Health, dental, vision and life insurance
• 401K company profit share, and other retirement plan options
• Voluntary benefits
• Significant discounts on Spa services + products