The Patient Service Specialist will serve as the first point of contact for patients and visitors in a multi-specialty clinic setting. This role is responsible for providing exceptional customer service, ensuring efficient scheduling, handling patient inquiries, and facilitating smooth clinic operations. The ideal candidate will be personable, detail-oriented, and capable of multitasking in a fast-paced medical environment.

This is a full-time position with hours ranging from 7:30 AM – 6 PM, Monday-Friday.

QUALIFICATIONS:

• Education: A high school diploma or equivalent is required; an associate degree in healthcare administration or a related field is preferred.
  
  
• Experience: Minimum of [1-2] years of experience in a medical office or similar patient-facing role.
  
  
• Skills:
  – Strong interpersonal and communication skills.
  – Ability to multitask and prioritize workload.
  – Proficiency in medical scheduling software and electronic health record (EHR) systems.
  – Knowledge of insurance verification and basic medical billing processes.
  
  
• Physical Requirements:
  – Ability to stand or sit for extended periods.
  – Light lifting of office equipment or medical records as needed.
  
  
• Certifications: Medical office certification or relevant training is preferred but not required.
  
  
• Key Competencies:
  – High level of professionalism and patience.
  – Attention to detail and accuracy.
  – Problem-solving and adaptability.
  – Team-oriented and supportive of clinic goals.
  
  
• Physical Requirements:
  – Ability to stand or sit for extended periods.
  – Light lifting of office equipment or medical records as needed.

POSITION RESPONSIBILITIES INCLUDE:

• Patient Reception and Registration:
  – Greet and check-in patients with a friendly and professional demeanor.
  – Verify and update patient information and insurance details.
  – Assist patients with completing necessary forms and documentation.
  
  
• Appointment Scheduling:
  – Schedule appointments for patients across multiple specialties, coordinating between departments to avoid conflicts.
  – Confirm upcoming appointments and manage cancellations or rescheduling requests.
  – Handle same-day or urgent scheduling needs efficiently.
  
  
• Patient Communication:
  – Answer incoming calls, respond to voicemails, and handle email inquiries.
  – Provide accurate information regarding clinic services, provider availability, and patient preparation for procedures.
  – Address patient concerns and escalate issues to appropriate staff as necessary.
  
  
• Billing and Insurance Coordination:
  – Assist patients with basic billing questions, co-pay collection, and payment processing.
  – Verify insurance eligibility and benefits before appointments.
  – Work with the billing department to resolve discrepancies or issues with patient accounts.
  
  
• Administrative Support:
  – Maintain organized patient records and ensure confidentiality according to HIPAA standards.
  – Collaborate with medical and administrative staff to ensure seamless patient flow and clinic operations.
  – Assist with data entry, filing, and other clerical tasks as needed.
  
  
• Customer Service Excellence:
  – Foster a welcoming environment that promotes patient comfort and satisfaction.
  – Demonstrate empathy and effective communication skills to provide outstanding patient care.
  – Proactively identify and suggest process improvements to enhance the patient experience.

POSITION BENEFITS:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Retirement plan options.
• Opportunities for professional development and training.